The Wrong Loveseat

Worked from home today in order to be here for the delivery of our new loveseat for the screening room. We ordered from a well known store, deliberated at the store for a long time as to what color, model, style, fabric and size. We deliberated the price differences in the type of cushions based on quality and how long they would last etc. It was delivered mid-day with a lot of fanfare and very well protected. Too well protected as it turns out... It's the wrong loveseat! I was impressed when the guys who delivered the loveseat did the following... 1. Actually came into the house to look at where I planned to put the couch prior to trying to bring it into the house. 2. Helped me move the existing furniture 3. Brought the loveseat into the house completely wrapped in paper, soft cloth, and plastic. This actually made me concerned they had the wrong color couch! 4. Unwrapped couch inside the house and actually removed all existing wrapping. 5. Fluffed pillows! I thought it was lovely, sat down to check it out and wondered why the fabric on the arms was a bit loose. Waited until Wyatt got home and got his opinion. He swore we ordered a slipcovered couch. We didn't. We ordered an upholstered couch. So I called the company, explained my concern that I (STRONG EMPHASIS ON I) may have mistakenly ordered the wrong couch but that my invoices indicate nothing about it being slipcovered. Agent confirms I ordered an upholstered couch. I was assured that the slipcovered and upholstered loveseats look very similar but that she would check the differences between the two if I didn't mind being put on hold. Agent gets back on the phone and asks me "how loose the fabric really is" I explain I can pull the fabric off the couch. She agrees it is indeed a slipcovered couch. I explain my concern that the chair and 1/2 we ordered might not match as that does not come in a slipcovered version and I wanted a matching set. So she begins to apologize that it is the wrong couch and again assures me that the couch really looks almost identical to the upholstered one. She then asks (I REPEAT ASKS) if she could put me on hold while she talked to her manager to figure out the best solution for everyone. Agent gets back on the phone and offers me the following: 1. Return couch, reorder and get the right one in about two weeks. 2. Wait for the chair and 1/2 to be delivered, decide to return couch then with no penalty or anything, and get it in about two weeks. 3. Wait for chair and 1/2 to be delivered, decide to keep the couch AND....GET 20% off the price of the couch. I think if it matches we'll keep the slipcovered version. I have to say I am really impressed with the customer service of this company EVEN if they did give me the wrong loveseat. I was also impressed that the agent was able to go check out an existing couch to answer my question.